1. Introduction
Welcome to XDistro. By accessing and using our website (https://xdistro.ae), you agree to comply with the following Terms & Conditions. These terms govern your use of our services, transactions, and all interactions with XDistro Commercial Brokers LLC.
2. Eligibility
By using our website and services, you confirm that you are at least 18 years of age (or the legal age for purchasing vaping products in your country). We do not sell to minors, and we reserve the right to refuse service to anyone who does not meet our eligibility requirements.
3. Account Registration
To access wholesale pricing and place orders, you may need to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.
4. Ordering & Payment
4.1 Placing an Order
All orders must meet our minimum wholesale order requirement of AED 2,000. Adding products to your cart and submitting an order does not guarantee availability. We will confirm your order after submission.
4.2 Payment Methods
We accept payments via bank transfer to our Dubai-based account or Cash on Delivery (COD) for customers within Dubai. Payment details will be provided upon order confirmation.
4.3 Pricing & Taxes
All prices listed on our platform are inclusive of taxes. There are no hidden fees at checkout. However, international customers are responsible for any import duties or customs charges applicable in their country.
5. Shipping & Delivery
5.1 Shipping Policy
We ship to most locations in the Middle East and North Africa (MENA). Shipping fees and estimated delivery times will be provided at the time of order confirmation.
5.2 Customs & Duties
Customers are responsible for handling customs clearance and import duties in their respective countries. XDistro is not liable for delays caused by customs authorities.
6. Returns & Refunds
6.1 No Returns & Refunds
Due to the nature of the vaping industry, we do not accept returns or offer refunds. All sales are final.
6.2 Defective Products
If you receive a product with a manufacturer defect, you must notify us within 48 hours of receiving your order. We will assess the issue and may offer a replacement or refund at our discretion.
7. Product Authenticity
We guarantee that all products sold by XDistro are 100% authentic. We do not sell counterfeit, fake, or unauthorized products.
8. Intellectual Property
All content on the XDistro website, including text, images, logos, and trademarks, is the intellectual property of XDistro. Unauthorized use, reproduction, or distribution is prohibited.
9. Limitation of Liability
XDistro is not responsible for any direct, indirect, or consequential damages resulting from the use of our products or website. We provide products on an “as-is” basis, with no express or implied warranties beyond those provided by manufacturers.
10. Compliance with Laws
By using our services, you agree to comply with all applicable laws and regulations in your country. XDistro is not responsible for legal violations committed by customers.
11. Amendments to Terms
XDistro reserves the right to update or modify these Terms & Conditions at any time without prior notice. Your continued use of our platform constitutes acceptance of the revised terms.
12. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
- Email: support@xdistro.ae
- WhatsApp & Call: +971502931421
By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
