Whether you have a question, feedback, or need support, we're just a message away.

Reach out to us with any questions, feedback, or inquiries. Our team is ready to assist you and looks forward to connecting with you

faq

Frequently Asked Questions (FAQ)

Simply add your desired items to your cart and submit your order—no payment required upfront. Our team will reach out to you shortly to confirm details and assist with the next steps.

Most orders are ready for pickup within 48 working hours. If your order includes preorder items, we’ll reach out to discuss the timeline and next steps.

First, sign up for an account to unlock better prices. For further discounts, reach out to us directly, and we’ll tailor pricing based on your needs.

Due to the nature of the vaping industry and its unique challenges, we do not offer refunds or returns. However, if your item has a manufacturer defect, we’re happy to assist with a replacement or refund.

We are based in Dubai and primarily focus on the Middle East and North Africa (MENA) region. However, you can place an order from anywhere in the world, and we’ll do our best to assist you.

We ship to most parts of the MENA region, but customs and duties are the buyer’s responsibility. However, our team is here to provide extensive support to help with your needs. For details, it’s best to discuss with our customer support team.

Absolutely! We’d love to collaborate with you. If you’re a brand or a distribution company in Dubai, simply fill out the form, and we’ll get back to you shortly.

Social Media Accounts
Telegram Whatsapp Linkedin
Quick Help
Whatsapp Customer Services
Send a Message