Do You Offer Shipping?

We ship to most parts of the MENA region, but customs and duties are the buyer’s responsibility. However, our team is here to provide extensive support to assist with your needs. We recommend discussing your specific requirements with our customer support team.

Customs Clearance

While we can assist with shipping, customs clearance and duties are your responsibility. We do our best to support you through the process and suggest discussing these details with our team before placing an order.

How Long Does It Take to Prepare an Order?

Most orders are ready for pickup within 48 working hours. If your order includes preorder items, we will contact you to discuss timelines and next steps.

Do You Accept Returns and Refunds?

Due to the nature of the vaping industry and its unique challenges, we do not offer refunds or returns. However, if your item has a manufacturer defect, we’re happy to assist with a replacement or refund. Please contact our support team for further assistance.