Privacy Policy

1. Introduction

Welcome to XDistro (https://xdistro.ae). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. By using our website, you consent to the collection and use of your data as outlined in this policy.

2. Information We Collect

We collect information to enhance your experience and improve our services. The types of data we may collect include:

  • Personal Information: Name, email, phone number, shipping/billing address, and company details (for wholesale customers).
  • Order Information: Products purchased, order history, and payment details (processed securely through third-party providers).
  • Website Usage Data: IP address, browser type, device information, pages visited, and browsing behavior on xdistro.ae.
  • Cookies & Tracking: We use cookies to remember your preferences, analyze traffic, and improve website functionality.

3. How We Use Your Information

We collect data to enhance our services and provide you with the best experience. This includes:

  • Processing and fulfilling your orders.
  • Providing customer support and responding to inquiries.
  • Improving our website, services, and user experience.
  • Personalizing content and offers based on your interests.
  • Sending promotional emails and updates (you can opt out at any time).
  • Preventing fraud and ensuring website security.

4. Data Sharing & Third-Party Services

We do not sell or rent your personal data. However, we may share your information with trusted third parties, including:

  • Shipping Providers: To ensure smooth delivery of your orders.
  • Payment Processors: Secure processing of transactions (we do not store your credit card details).
  • Analytics Providers: Such as Google Analytics to understand user behavior and improve our services.
  • Marketing Partners: To send promotional offers if you opt-in.
  • Legal Authorities: If required by law to comply with legal obligations or protect our rights.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These help us:

  • Remember your preferences and login details.
  • Analyze website traffic and user behavior.
  • Provide personalized recommendations and ads.

You can manage or disable cookies through your browser settings, but this may affect site functionality.

6. Data Security

We take security seriously and implement measures to protect your data, including:

  • SSL encryption for secure communication.
  • Strict access controls to safeguard sensitive data.
  • Regular monitoring to detect and prevent security threats.

Despite our efforts, no online platform is 100% secure, so please use strong passwords and take precautions when sharing personal information.

7. Your Rights & Choices

You have control over your data. You may:

  • Request access to the personal information we hold about you.
  • Update or correct your personal details.
  • Opt-out of marketing emails by clicking the unsubscribe link.
  • Request data deletion (subject to legal and operational requirements).

8. International Data Transfers

Since we operate in the Middle East and North Africa, your data may be processed and stored in locations outside your country. By using our services, you consent to these international data transfers.